Welcome to Venluxe. These Terms and Conditions (“Terms”) govern your use of our website (www.venluxe.com) and your purchase of phone accessories from us. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
1. Website Usage Rules
1.1 Eligibility
You must be at least 13 years old to use our website. By using our site, you represent that you are at least 13 years old and have the legal capacity to enter into this agreement.
1.2 Account Management
To make a purchase, you may need to create an account. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to notify Venluxe immediately of any unauthorized use of your account.
1.3 Prohibited Activities
You agree not to engage in any of the following activities:
Violating any local, state, national, or international laws or regulations.
Infringing on the intellectual property rights of Venluxe or third parties.
Attempting to gain unauthorized access to our systems or interfering with the operation of our website.
Using our website for any commercial purpose without our express written permission.
Engaging in fraudulent activities, including providing false information during the purchase process.
1.4 Intellectual Property
All content on our website, including but not limited to text, images, logos, product descriptions, and software, is the property of Venluxe or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission.
1.5 User-Generated Content
If you submit reviews, comments, or other content to our website, you grant Venluxe a non-exclusive, royalty-free, worldwide license to use, modify, display, and distribute such content. We reserve the right to remove any user-generated content that violates these Terms or is otherwise objectionable, at our sole discretion.
2. Purchase and Delivery Terms
2.1 Order Process
When you place an order, you will receive an order confirmation email. This email does not constitute acceptance of your order. Venluxe reserves the right to accept or decline your order for any reason, including but not limited to product availability, errors in pricing, or suspected fraudulent activity. We will notify you if your order is declined.
2.2 Payment Terms
Payment is due at the time of order. We accept the following payment methods: Cash on delivery for Africa, Online Payment for America,Europe,Asia,Ocean You represent and warrant that you have the legal right to use the payment method provided and that the information you provide is accurate and complete.
2.3 Pricing and Taxes
All prices are listed in multiples currencies and are subject to change without notice. Prices do not include applicable taxes or shipping fees, which will be added to your total at checkout. You are responsible for paying all taxes and fees associated with your purchase.
2.4 Shipping Policies
We ship to multiples regions. Shipping costs and delivery times vary based on your location and the shipping method selected at checkout. Venluxe is not responsible for delays caused by shipping carriers, customs, or other third parties. Once your order is shipped, you will receive a tracking number via email.
2.5 International Orders
For international orders, you are responsible for any customs duties, taxes, or fees imposed by your country. Delivery times for international orders may be longer due to customs processing. Venluxe is not responsible for delays or additional costs related to customs.
2.6 Returns and Refunds
You may return phone accessories within 30 days of receipt for a full refund, provided the items are in their original, unused condition with all packaging and tags intact. To initiate a return, contact our customer service at Customer@venluxe.com. Refunds will be issued to the original payment method within 1-5 business days of receiving the returned item. Shipping costs are non-refundable unless the return is due to a Venluxe error.
Note : Returns and Refunds not available for promotional products.
2.7 Warranties
Our phone accessories come with a one-year limited warranty against manufacturing defects. This warranty does not cover damage caused by misuse, accidents, or normal wear and tear. To make a warranty claim, contact our customer service with proof of purchase and a description of the defect.
3. Product Descriptions
Venluxe strives to provide accurate and up-to-date product descriptions and images. However, we do not warrant that product descriptions, images, or other content on our website are complete, reliable, or error-free. If a product does not meet your expectations, you may return it in accordance with our Returns and Refunds policy.
4. Liability and Disclaimers
4.1 Limitation of Liability
To the fullest extent permitted by law, Venluxe shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products, including but not limited to loss of profits, data, or goodwill.
4.2 Website Availability
We do not guarantee that our website will be error-free, secure, or uninterrupted. Venluxe is not responsible for any losses or damages resulting from website downtime, technical issues, or unauthorized access to our systems.
4.3 Product Liability
Our liability for any claim related to your purchase of phone accessories is limited to the amount you paid for the product. This does not affect your statutory rights as a consumer.
5. Termination of Access
Venluxe reserves the right to suspend or terminate your account or access to our website at any time, without notice, if you violate these Terms or engage in any activity that harms our business, reputation, or other users.
6. Governing Law and Dispute Resolution
These Terms are governed by the laws. Any disputes arising from or relating to these Terms or your use of our website shall be resolved through binding arbitration, in accordance with the rules of Arbitration Organization. You agree to waive any right to participate in a class action lawsuit or class-wide arbitration.
7. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
Venluxe may update these Terms from time to time to reflect changes in our business practices or legal requirements. We will notify you of any significant changes by posting a notice on our website or sending an email to the address associated with your account. Your continued use of our website or services after such changes constitutes your acceptance of the revised Terms.
9. Privacy Policy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. You can review our Privacy Policy at Privacy Policy – Venluxe.
10. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
11. Waiver
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative of Venluxe.
By using our website or purchasing phone accessories from Venluxe, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
